Refund Policy
Last updated: 2026-02-01
We back InstantStencil with a 30-day money-back guarantee: if the product is not right for you, we refund your first payment in full, no questions asked.
30-day money-back guarantee
You have 30 days from your first payment to request a full refund of it, provided you have not used any credits. You don't need to give a reason and we won't ask for one.
What is covered
The guarantee covers your first subscription payment and the first credit top-up made within the same 30 days. It applies while your balance is untouched: once you have generated even a single stencil, the service has been used and the guarantee no longer applies.
Credits after a refund
When a payment is refunded, the credits it granted are removed from your account: the balance goes back to what it was before the purchase.
Statutory right of withdrawal
As an EU consumer you also keep the 14-day statutory right of withdrawal. Our 30-day guarantee is more generous and applies in addition to it.
After the first 30 days
You can cancel your subscription at any time from your account. Cancellation stops future renewals; the current period is not refunded and unused monthly credits are not reimbursed.
How to request a refund
Email support@instantstencil.com from your account address with the order details. We reply within 2 business days.
Refund processing
Approved refunds are processed through Stripe and returned to the original payment method, usually within 5-10 business days.
Online dispute resolution
If you are an EU consumer and we cannot resolve a complaint, you may use the European ODR platform: https://ec.europa.eu/consumers/odr
Company details
- Legal name:
- TWINPIX S.R.L.S.
- VAT number:
- 09096980728
- Email:
- support@instantstencil.com